In order to setup an Auto-Attendant please do the following:

• First create a group.
• Decide which members to add to the group. Note: Should the caller make no entries during the auto-attendant's announcements they will be routed to the group's phones.
• Decide whether to allocate the group voicemail functions. Note: Should no group member answer the call it will be forwarded to the group's voicemail.
• Should the group have no members or voicemail functions the call will end after the auto-attendant's announcements. This is useful for example when you wish to handout an important piece of information to the caller (e.g. Welcome! You can reach us via email at example.example.com).

Then:

• Choose your newly created group.
• Click Phone and then click the + Auto Attendant button.
• Go to your groups phone number list and choose a number to which the auto attendant will be linked to.
• Go back to the group's Phone page.
• Upload an mp3 file to be your auto-attendent under "Set up accouncements" or select "Click2Record".
• (Example: "Press 1 for John, 2 for Ben, 99 for the group "Support" or stay on the line to be connected to our front desk.)

You can also link announcements from other groups to your auto-attendant.

Example:

• You've setup the groups front desk and support, and given the group and users extension numbers.
• Additionally you've given the support group (extension 99) an auto-attendant annoucement.
  
• Should anyone call the front desk and then press 99 they will arrive at the support group, receiving another announcement with the extension numbers of the various support group members and also perhaps the extension number of further groups (e.g. marketing).

• Would you like to leave feedback? Comment
• Your comment:
  Save